We aim to provide a personal, friendly and high quality service; if you have any complaints or suggestions to improve our service, please fill in one of our comments forms, available in the waiting room, or speak to or email our Practice Manager via kingstone.surgery@nhs.net.
Alternatively, speak to one of the GP partners. We will treat any complaint seriously and will aim to resolve it as soon as possible.
NHS England can advise you about your complaint on behalf of the Herefordshire and Worcestershire Integrated Care Board (ICB). This service is free of charge. The team can be contacted at:
- Post: Patient and Stakeholder Liaison Team
NHS Herefordshire and Worcestershire
Kirkham House
John Comyn Drive
Perdiswell
Worcester
WR3 7NS - Telephone: 0330 053 4356
- E-mail: hwicb.kingstonecomplaints@nhs.net
You may also contact the Independent Health Complaints Advocacy Service (IHCAS) for help with making your complaint. In Herefordshire, this service is provided by Onside Advocacy, a local charity, which is a free and independent service and totally independent of the NHS. It provides free, confidential support, help and advice to NHS patients or their representatives on all aspects of complaints relating to the NHS. Click here for a guide to making an NHS complaint, made by Onside Advocacy. Contact details:
- Address: Onside IHCA, Williamson House, 14 Charles Street, Worcester, WR1 2AQ
- Tel: 01905 27525 (09:00 – 17:00 Monday – Thursday and 09:00 – 16:00 on a Friday)
- Email: gateway@onside-advocacy.org.uk